Client Configuration Specialist (Customer Service)

Join our Customer Services Team!

Join our Customer Services Team where your mission is to ensure all of our customers are “raving fans”. Customers who are excited about the company’s service delivery and product way beyond normal, exceeding expectations every time.

 As a Client Configuration Specialist you will be responsible for supporting the Customer Service Team with exceptional assistance setting up and configuration client requirements, data and content into custom systems, weekly report creations, analysis, policy and procedure documentation and service quality monitoring and reporting.

CHECK OUR JOB OPENINGS

You need to have…

  • 2+ years professional experience in business environment supporting business operations including documentation, analysis, process management, customer service, data management.
  • Excellent mathematical ability.
  • Excellent excel spreadsheet experience.
  • Strong analytic skills.
  • Fastidious attention to details.
  • Ability to learn and understand various system applications.
  • Knowledge of contemporary CRM systems used in the management of customer care functions.
  • Excellent English written and verbal communication skills.
  • Exceptional interpersonal and relationship-building skills.
  • Flexible and able to adapt to, and manage frequent change.
  • High comfort level working in a fast passed, team environment.

Some things you will be doing…

  • On the job training on the Australian Banking sector.
  • Set up, entry, configuration and management of data in various supporting customer services applications.
  • Weekly report creation and distribution.
  • Customer service policy, procedure and training documentation.
  • Ad hoc analysis.
  • Aids in the implementation appropriate methods, practices, policies, procedures and change processes keeping the customer care team informed of changes.
  • Creates an environment that fosters teamwork and accountability and positively impacts the customer experience.
  • Provides input as well as communicates company strategy and motivates the customer care team toward achieving quality success.
  • Ensures that work/escalated issues are addressed and completed in a Timely manner.
  • Monitors and Identifies/issues, recommend and implement improvements and/or solutions
  • Other duties and responsibilities as assigned.

What we look for…

  • Drive: Passion and energy to implement quality technical solutions coupled with Self-motivation and intellectual curiosity.
  • Commitment to Quality: Enthusiasm to produce world-class quality solutions.
  • Customer Focus: Consultative approach to solving problems for customers. Master the art of outdoing the customer’s expectations. Best isn’t good enough, we endeavour to get better than the best.
  • Communication: Superior communication skills. Ability to articulate clearly and immaculately regarding problems, solutions, risks, rewards etc. (in both verbal and written).
  • Technical Skills: Love for technology. You have to be inherently passionate about technology.
  • Business Acumen: Technology ultimately is used to enable the business. We look for people who understand how the businesses can be enabled through their technical solutions.

OUR HIRING PROCESS

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YOUR APPLICATION

You can fill out an online application or just send your CV by email. We’re happy to review it!

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INTERVIEWS

If you’re made of the right stuff, we’ll invite you to visit our office or arrange a call over Skype.

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NEXT STEPS

Let’s get down to specifics, such as salary, benefits, and more about the role. Plus, let’s sign the contract.

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WELCOME ABOARD!

It’s official – you’ve joined an industry leading company, and we’re looking forward to a successful future!

OUR HIRING PROCESS

calendar_1_50px_1

YOUR APPLICATION

You can fill out an online application or just send your CV by email. We’re happy to review it!

calendar_2_50px_1

INTERVIEWS

If you’re made of the right stuff, we’ll invite you to visit our office or arrange a call over Skype.

calendar_3_50px

NEXT STEPS

Let’s get down to specifics, such as salary, benefits, and more about the role. Plus, let’s sign the contract.

calendar_4_50px

WELCOME ABOARD!

It’s official – you’ve joined an industry leading company, and we’re looking forward to a successful future!

We've Got You Covered

We pride ourselves in taking care of our people. Here are some professional perks you can enjoy.

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Comprehensive medical benefits

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Extra vacation days

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Excellent compensation

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Junior training program

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Onsite parking

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Free lunches daily and themed events

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Open, collaborative workspaces

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Latest technologies available

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Ping pong, darts and boxing bags

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Unlimited snacks

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Beer in the fridge

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Coffee and beverages

Simpology

We’re a team of mortgage industry experts. Our mission is to make the mortgage application process radically more efficient.

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Get In Touch

Address : 20 Dacia Bvd., Floors 5-6, Sector 1, Bucharest
Email : simpologyhr@outlook.com

Copyright © Simpology SRL.  All rights reserved.